#1. Enterprise Network, Servers & 99.9% Uptime
We know that it does not do much good to have a web site that is not online. When your web site is down so are your emails and your online business is unavailable to your customers. This is the #1 area of customer frustration in web hosting and it is the #1 area that our quality assurance team focuses their attention to prevent server failures.
It is essential that in today’s web hosting environment that a web hosting services provider must use high quality servers. Server requirements vary radically in a number of areas including disk space, processor speed and connectivity capabilities. Some hosting providers are using servers with low requirements in some or all of the essential areas, Zero One does not. We use robust energy efficient servers with Intel Dual Quad Core Xeon processors for maximum performance & redundancy along with Gigabit connectivity to our switches.
Server uptime is of great importance to us. We understand that this is essential for our clients and we take uptime very seriously. Our robust hardware and world class data facility as well as the lower amount of clients we have on a server and our pro-active/reactive service monitoring permits us to run at absolute efficiency and maintain our great service record. In the event that a hardware failure is beyond recoverable we have nightly backups of our clients’ data and we are able to get their web sites back up quickly and efficiently.
#2. Customer Satisfaction
We understand that not all our customers are alike. We have some customers who understand all of the technical nuances of web hosting and have the capability of opening their control panel and doing everything themselves. We also have customers who are completely new to hosting a web site and having their own emails and we know that the experience can be intimidating and that some of our customers will need a fair amount of hand holding. We work to cater to all those tech savvy customers, all the “newbies” and everyone in between.
We know customer support is a huge part of the satisfaction of our clients experience with our hosting service. We focus heavily in this area to make sure that we are ready to assist our clients, 24x7x365. We also make sure that we have systems in place to expedite information to our clients so that we may provide them with correct information or resolve any of their issues quickly and effectively. If you aren’t satisfied with our service for whatever reason, we offer a 30-day money back guarantee.
#3. Our Commitment To You
The success of Zero One depends on your satisfaction as our customer now and into the future. This is why we invest in high end hardware, data systems, great support service and feature rich web hosting applications. Our commitment to your long term satisfaction with our hosting service is paramount to everyone here.
We are proud of the company we have become and we are confident of our future. We will continue to make the necessary investments in all areas that provide great service and support for your web hosting. We look forward to serving you and your web hosting needs now and for many years to come.